Refund & Return Policy
Thank you for shopping with Mohin Curtains & Blinds. We aim to ensure every customer is satisfied with their purchase. Please read our Refund & Return Policy carefully.
1. General Return Conditions
- Returned items must be unused, undamaged, and in their original packaging.
- Returns must be requested within a reasonable time after receiving your order.
- Proof of purchase is required for all returns or refund claims.
2. Custom-Made Products
Custom-made curtains and blinds are produced according to the measurements, fabric choices, and specifications provided by the customer.
Because these items are tailor-made:
- Custom orders are not eligible for return, exchange, or refund unless there is a manufacturing defect.
3. Ready-Made Products
Ready-made items may be eligible for a return or exchange if:
- The product is unused.
- The product is returned in original condition.
- The return request is made within the allowed period.
4. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered:
- Please notify us as soon as possible.
- Provide photos and details so we can review the issue.
- If confirmed, we will arrange a replacement or an appropriate solution.
5. Refund Processing
Once a return is approved and the item is received back:
- Refunds will be processed using the same payment method used at checkout.
- Refund processing time may vary depending on your bank or payment provider.
6. Non-Refundable Situations
Refunds or returns will not apply to:
- Custom-made curtains or blinds
- Products damaged due to customer misuse
- Items returned in used or altered condition
- Incorrect measurements provided by the customer for custom products
7. Order Cancellation
Ready-made product orders may be cancelled before shipping.
Custom orders cannot be cancelled once production has begun.
8. Contact Information
For any refund or return request, please reach out through the contact details on our website. Our team will guide you through the process.